Dynamic capabilities: the missing link in CRM investments

Explaining Organisational Investments in CRM Point Solutions

This paper asks why organisations invest in non-integrated CRM point solutions when many of the benefits of enterprise systems are claimed to be due to integration of processes and information. This paper identifies six factors that explain why organisations invest in CRM point solutions: reduced risk; lower cost; quick benefits realization; low integration ability, low interdependence of busin...

The missing link: AB models and dynamic microsimulation

In this note I pay tribute to two early works by Barbara Bergmann and Gunnar Eliasson which, though firmly grounded in the dynamic microsimulation literature, can be considered as the first examples of large-scale agent-based models. These attempts at building complete micro-to-macro computational models of the economy are important not only in a history of economic thought perspective, but als...

The Missing Link – Dynamic Components for ML (Extended)

Despite its powerful module system, ML has not yet evolved for the modern world of dynamic and open modular programming, to which more primitive languages have adapted better so far. We present the design and semantics of a simple yet expressive firstclass component system for ML. It provides dynamic linking in a type-safe and type-flexible manner, and allows selective execution in sandboxes. T...

Psychological Therapies: The Missing Link in Improving Treatment Adherence in Patients with β-thalassemia Major

Finding the missing link

The discovery of an ancient protein complex reveals the evolutionary relationships between the proteins that help to form vesicles.